24/7 Customer Customer Service Twitter Analytics App

first online predictive customer service app, Wow!px, is on the iPad as part of B2B twitter analytics tool

24/7 Customer Launches First Predictive Customer Service Enabled Twitter Analytics App on iPad

Tweetview Feb 26, 2011, CAMPBELL, Calif.- (BUSINESS WIRE) - 24/7 Customer, a Sequoia Capital-funded predictive experience solutions company, announced that it has launched the first online predictive customer service app, Wow!px, on the iPad as part of its B2B twitter analytics tool, 24/7tweetview.

Wow!px provides a unique online customer service experience by predicting and resolving problems online without the need to contact the call center. Wow!px predicts the most probable queries, resolves them with self-help, and provides immediate live chat assistance for questions not addressed by its prediction. Designed for companies with high web traffic and high call volumes coming into their call center, Wow!px works to improve customer experience and avoid calls. A basic version of Wow!px has been enabled on the iPad to support the business users of 24/7tweetview.

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