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CRM Analyst

          

Develop and maintain statistical models to predict customer behavior and customer value ...

From: RK
Date: Jan 25, 2010
Develop and maintain statistical models to predict customer behavior and customer value ...

Company: Overstock
Location: Salt Lake City, Utah
Web: www.overstock.com/about

Responsibilities:

  • Develop and maintain statistical models to predict customer behavior and customer value.
  • Improve accuracy and robustness of existing statistical models.
  • Design and test alternative modeling methods that may improve results.
  • Effectively retrieve, analyze and interpret customer performance data.
  • Identify key business issues and present recommendations in a concise, meaningful way, both orally and in a written format.
  • Act as a subject matter expert in regard to the company's customer data.
  • Assist with various other analyses and reporting as needed.
Interpersonal skills:
  • Highly organized, self motivated, strong work ethic, detail orientated and thorough.
  • Strong problem solving skills.
  • Ability to manage expectations of others and proactively keep others apprised of results and progress.
  • Ability to thrive and enjoy a fast paced, dynamic and entrepreneurial environment.
  • Strong presentation and team working skills. Ability to learn quickly and adapt in a dynamic environment with little direction.
Minimum Technical skills: 2+ years of customer related statistical modeling. 2+ years of intermediate / advanced SQL. 2+ SAS experience or equivalent tools. Proficient in intermediate/advanced statistics techniques. Advanced Excel skills (pivot tables, regressions, vlookups etc.). MS Office proficiency. Experience with relational databases and reporting tools.

Education etc: Bachelor of Science in Statistics, Economics, Mathematics, Computer Science, related field or equivalent experience. Masters degree preferred. Marketing or other business decision experience preferred.

_Contact_:
Email your resume to roketh at overstock.com


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