Business Analyst

Company: USAA
Location: San Antonio, TX
Web: www.usaa.com

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As a Fortune 200 financial services company with more than $113.5 billion in owned and managed assets, USAA is on a mission - to facilitate the financial security of our members, the men and women of the U.S. military and their families worldwide. Headquartered on a showcase campus in San Antonio, TX, USAA attributes its long-standing success to its most valuable resource, our 22,000 employees. They are the heart and soul of our member-service culture.

Recently Ranked #1 by Business Week in Customer Service , we are recognized for the superior service we provide to our members, and the exemplary work environment we provide for our employees. Everything that happens at USAA is based on our core values: Service, Loyalty, Honesty, and Integrity. These are the foundations of how we do business with our members, as well as how we treat each other.

We are currently seeking a talented Business Analyst for our San Antonio, TX facility.

As a Business Analyst, you will prepare business-related analyses and research in one or more of the following areas: planning and forecasting, workload/capacity planning, product performance, campaign performance, process performance, financial impact analysis, and member behavior analysis. Facilitates and participates in the definition of business problems and opportunities, and in the development of data and analytical requirements. Collaborates with team members to resolve issues of a moderately complex to complex nature and problem resolution across systems, processes or channels..

JOB DUTIES:

• This position will be tasked with driving and embedding the enterprise price elasticity of demand and revenue programs, lifetime value and portfolio (product) optimization agenda for USAA.
• Analyzes trends, develops algorithms and models, prepares results and presents findings and/or recommendations to identify new opportunities to improve business results, or to explain impact of business initiatives or strategies.
• Demonstrates and utilizes proficient knowledge of demand, cost/risk, and pricing analytics and their applications to pricing.
• Has a maturing understanding of the business, its products and processes and begins to apply analytical methodology. Provides recommendations to team members in the analysis of data. Partitions the analysis/effort into manageable pieces and applies practical methods of solution, with proper emphasis on the most crucial components.
• Identifies and understands the intended goals of the project/effort or request and applies appropriate methodology to gather information. Serves as a resource to less experienced team members on escalated issues of a routine nature.
• Resolves issues and navigates obstacles to deliver work product. Consider interdependencies with other efforts.
• Synthesizes the analysis and develops good analytical recommendations. Considers internal and external factors and recommends corresponding adjustments to the data where necessary.

• Bachelor's degree (or equivalent work experience).
• Four or more years of relevant business and/or general analysis experience.
• Advanced knowledge of Microsoft Office tools to include Word, Excel, and Access.
• Basic knowledge of statistics or other quantitative techniques or disciplines.
• Working knowledge of relevant data analysis tools
• Working knowledge of relevant industry data sources.

• Advanced mathematical and statistical modeling skills (for example but not limited to: logistic regression, survival analysis, NPV modeling, neural net, clustering, optimization, Discrete Choice Modeling).
• High degree of integrative thinking, being able to solve unprecedented problems.
• Solid communications skills, being able to (in written and verbal) communicate finding of complex analysis and ability to influence senior leadership.
• Masters (or equivalent work experience) in quantitative disciplines like, economics, engineering, math, statistics, etc.
• High degree of competence with SAS (data step and proc's) and SQL as well as building sophisticated models using techniques such as Logistics regression, Discretized modeling, Reject Inference, Segmentation.
• Experience working as a consultant and/or a statistician.
• Advanced statistical/predictive modeling experience including parametric, non parametric, linear/non linear regressions, cluster/factor analysis, and other multivariate techniques.
• Advanced programming skills in SAS (preferred), SPSS, R or other statistical software packages.
• Basic knowledge of financial modeling and understanding of cost benefit analysis.
• Excellent communication sills -- able to communicate complex concepts to non technical audience in verbal, written and power point.
• Experience in data mining and/or optimization.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

At USAA our employees enjoy one of the best benefits packages in the business, including business casual dress environment, comprehensive medical, dental and vision plans, along with wellness and wealth building programs. Additionally, our career path planning and continuing education will assist you with your professional goals.

USAA also offers a variety of on-site services and conveniences to help you manage your work and personal life, including seven cafeterias, two company stores and three fitness centers.

Relocation assistance is available for this position.

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Qualified applicants must successfully complete a pre-employment background and drug screen.

USAA is an Equal Opportunity/Affirmative Action Employer.