Technical Director

Company: KXEN
Location: San Francisco, CA
Web: www.kxen.com

Company:
KXEN provides next generation business analytics software to drive better corporate decisions for Customer analytics and Predictive Business Intelligence. KXEN's unmatched speed, ease of use and scalability enable leading companies around the world to expand the use of predictive analytics and enhance corporate performance. Based on breakthrough mathematical theory, KXEN's products offer reliable predictions and deep insight for achieving critical business goals. The company partners with leading systems integrators and software vendors to integrate advanced analytics into enterprise applications and business processes.

Responsibilities:
KXEN is looking for a Technical Director to join our US operations. Based in San Francisco, you will be responsible for technical pre-sales support, training, and consulting activities in the western region of the US.

• Technical Presales:
  • Be regarded by the client as a thought leader and advisor
  • Participate in sales conference calls and prospect visits.
  • Lead discussions discovering and defining customer requirements.
  • Conduct product demonstrations using prospect data
  • Tailor communications with clients to address their specific business needs
  • Develop proposals and project plans addressing how our technical team and KXEN technology can support the client's specific business requirements
  • Work with Sales Personnel to provide product, business and technical knowledge in support of technical sales activities
• Post Sales
  • Mentor customers to ensure successful KXEN implementations. This may include weekly, monthly, or semi-annual on-site visits or conference calls. Engagement with the clients should be based on the size of the maintenance contract and the skillset/needs of the users.
  • Provide specific technical and functional support as part of the maintenance agreements such as helping identifying problems and reporting them to Development
  • Responsible for providing feedback from the market to Product Management and Development regarding products including coordinating gaps between product functionality and market/customer demands, and managing the response to these customer demands and fulfillment by Development
• Support Training and Consulting
  • Provide thought leadership on how KXEN can be used for Customer Lifecycle Analytics
  • Deliver training on KXEN products to customers/prospects with various experience with data mining
  • Develop, as necessary and requested by the client, custom training programs or revise existing training materials to meet particular audience's needs.
  • Work as project manager and/or consultant on a variety of data mining projects
• Support Marketing
  • Liaison with Product Managers and Development to understand details of product direction and design and communicate information back to sales organization
  • Work with Product Management to develop and deliver training on business problems, products, and messages for new pre-Sales team members
  • Develop presentation proposals for speaking events at conferences
  • Give conference presentations and deliver webinars which pull together industry experience and product knowledge

Requirements:

• 5+ years of work experience in software technical sales, pre-sales, or consulting, with 3+ years driving revenue in a presales role.
• Experience with and comfort in discussing to role of analytics in customer lifecycle analytics and campaign management applications
• Knowledge of data mining, machine learning, and pattern analysis techniques.
• Knowledge of commercial data mining and statistics software.
• Experience in RDBMS packages (Oracle, DB2, Teradata, MS-SQL, etc.)
• Experience as a project leader or manager.
• Able and willing to travel up to 50% of the time
• Must work well independently and also as member of a team

• The ability to break down and discuss complex subjects at a wide variety of levels - from CEOs to scientists, from marketing managers to IT managers.
• Excellent communication skills (speaking and written).
• The judgment and balance to manage several tasks simultaneously.
• The desire to work in a fast-paced, small software company.
• A graduate degree in a social science, statistics, or computer science
• A passion for creatively solving ill-defined and difficult problems.
• Experience with Perl, C++, Java, & VB
• Experience with a commercial software engineering lifecycle (MRDs, PRDs, functional specifications, etc.)