Principal Architect

Company: 24/7 Customer Innovation Labs
Location: Bangalore, India
Web: www.247customer.com

Reports to: Vice President and Global Analytics Head

Statement of purpose Architect and develop analytical products at 24/7 Customer Innovation Labs

Minimum requirements (Education Qualification & Work Experience)

• MS/PhD from a reputed institution
• Field of graduate education - Computer Science, Mathematics, Statistics, Engineering
• Strong academic record
• 7-15 years of experience in the field of Advanced statistics, data mining and text mining preferably working in a product organization (e.g. Yahoo, Google, Microsoft etc.)

• Passion and deep technical competency in quantitative methods and/or business analytics
• Experience with techniques such as Data mining, Advanced Statistics, Pattern Recognition, Artificial Intelligence, Text mining, weblog mining etc.
• Proven ability to model, prototype, architect and engineer systems requiring specialized knowledge of machine learning, data-mining, text-mining, web mining, Artificial intelligence, pattern recognition, Optimization and Advanced Statistics
• Experience in using open source tools such as R, Weka, GATE, Cluto, Rapid Miner, Lucene
• Hands on experience in model building and coding
• Proven problem-solving skills.
• Excellent computation and data management skills. Experience handling voluminous data
• Understanding of marketing science and customer service domains

• Architect products based on data mining and analytical solutions
• Guide and work with engineering teams to develop and deliver these products
• Collaborate with Professional services and Operations for robust implementation
• Provide mentoring and technical leadership to the analytics organization
• Work with Innovation labs (ilabs) leadership to define the product roadmap
• Transform the analytics organizations' technical capabilities from a service mode to enable scalability and "productization" of the solutions
• Generate new ideas that positively impact the customer life cycle management domain - Build IP through innovation