Senior Director of Research and Analytics

Join the Club!
Working at Sam's Club Corporate means joining us in Bentonville, Arkansas to work behind the scenes of a unique retail operation. The decisions to best serve our members have a profound impact on millions of people. We pride ourselves on our progressive environmental practices and the ability to change with the times. We look for people who can think creatively, make smart decisions, and anticipate future trends in retailing. If being part of this unique retail experience and a part of the Wal-Mart family interests you, read more about the career opportunity awaiting you at Sam's Club.

Senior Director of Research and Analytics

The Senior Director of Analytics in our Member Insights & Innovation (MI&I) team is responsible to ensure Sam's Club has best-in-class analytics, measurement, and data strategies to inform enterprise-wide business initiative focused on enhancing the overall member experience.

Responsibilities:

• Lead the design and development of analytical projects designed to understand key business behaviors such as member acquisition, retention, and engagement; member lifetime value; member satisfaction; and drivers of loyalty
• Manage and lead advanced analyses to assess relationships and patterns within member data, and create tools which can be leveraged to build actionable strategies
• Guide continuous innovation and creation of new measurement solutions to accelerate learnings from treatment strategies
• Direct development and integration of advanced analytics, statistical modeling, and offer optimization
• Lead cross-functional teams to implement decision support strategies -- aligning resources from marketing, technology, membership, eCommerce, and external analytics and technology partners
• Direct the development and infusion of advanced measurement capabilities across the enterprise to accelerate the test-learn-modify cycle
• Attract, develop and retain the best talent to the MI&I team

• Advanced degree in quantitative marketing, statistics, mathematics, economics, or related quantitative field, or significant work experience
• Minimum of 8 years business experience in marketing analysis or analytics consulting leadership
• Expertise in CRM, loyalty marketing, or other customer-centric environments
• Experience managing high-performing teams
• Specific experience in advanced analytic techniques applied to customer valuation, marketing ROI, design of experiment, and segmentation

Walmart will not tolerate discrimination of employment on the basis of race, color, age, sex, sexual orientation, religion, disability, ethnicity, national origin, marital status, veteran status or any other legally-protected status.