Research Operations Analyst

_Contact_:

Email to: rob.baxter@experian.com , Job #: IRC20210

The Digital Research Analyst is a key member of a new team dedicated to the launch and ongoing operations of a major syndicated consumer research panel deploying both active and passive measurement technologies.

Responsibilities:

• Responsible for the ongoing analyses of Digital Research Panel operations metrics, including but not limited to sample performance drivers of response, attrition, panel composition, etc.
• Analyze and present data using leading analytical techniques for actionable insights
• Identify problem areas and optimization opportunities
• Create, manage, and distribute extensive reporting, with the ability to reconcile counts across multiple reports
• Perform proactive and reactive analyses to ensure data integrity and opportunities for improvement in key panel metrics - using both standardized reports within proprietary software system and through generation of custom reports and data analyses
• Assist in implementation of experimental designs to improve key panel metrics, for example, incentive testing, panel recruitment techniques, etc. Responsible for analyzing/interpreting results of such experimental approaches
• Create and maintain comprehensive documentation on analyses and methodologies
• Routinely contribute to the dissemination of information about panel research methodologies by contributing to conference papers and journal publications

Qualifications:

• BA/BS in Statistics, Mathematics, Computer Science/IS or Social Sciences with a strong technical focus preferred
• Minimum 3 years performing data analysis/interpretation and report writing
• Experience with data management and reporting using complex relational databases
• Strong analytical and critical thinking skills
• Aptitude to foresee, detect and trouble-shoot data anomalies
• Acute attention to detail and accuracy; strong organizational skills
• Statistical background; proficiency in Excel and statistical packages such as SPSS/SAS
• Extensive experience and skills in quantitative research methods desired
• Ability to present complex information clearly
• Knowledge of data collection and research methodologies preferred
• Familiarity with market/survey research, especially with panel operations, large survey samples (online, phone, mail) or longitudinal studies a strong plus
• Self-motivated with ability to work with minimal supervision; collaborative team member
• Ability to thrive in an intellectually challenging, innovative, collaborative, professional environment.

About Experian Simmons
Experian Simmons, Experian Marketing Services' consumer research service, has been chronicling the American consumer for more than 50 years. From the products that all Americans buy and the brands they prefer to their Internet shopping behaviors, attitudes and lifestyles and the media that they use, the Simmons National Consumer Studies survey more than 30,000 American consumers each year to deliver reliable national and local data. www.experian.com/simmons

About Experian Marketing Services
Experian Marketing Services delivers best-in-breed data, analytics and platforms into multiple regions around the globe. It is focused on helping marketers more effectively target and engage their best customers through email, digital advertising, customer data management, customer and competitive insight, data enrichment and list rental, modeling and analytics, and strategic consulting. Through these capabilities, Experian Marketing Services enables organizations to encourage brand advocacy, create measurable return on investment and significantly improve the lifetime value of their customers.

About Experian
Experian is the leading global information services company, providing data and analytical tools to clients in more than 65 countries. The company helps businesses to manage credit risk, prevent fraud, target marketing offers and automate decision making. Experian also helps individuals to check their credit report and credit score and protect against identity theft.

Experian plc is listed on the London Stock Exchange (EXPN) and is a constituent of the FTSE 100 index. Total revenue for the year ended March 31, 2009, was $3.9 billion. Experian employs approximately 15,000 people in 40 countries and has its corporate headquarters in Dublin, Ireland, with operational headquarters in Nottingham, UK; Costa Mesa, California; and São Paulo, Brazil.

For more information, visit www.experianplc.com.