Description:
As a vital member and leader of the Customer Strategy & Insights team, the Vice President of Customer & Business Analytics will develop, implement and manage analytically-driven set of planning/decision processes for SHC. You will lead the SHC Analytics Center of Excellence tasked with infusing leading edge analytic tools and techniques to improve daily decision making in Retail - for both in-store and online behaviors. The SHC Center of Analytics is a focused central group working on cross-enterprise priorities, made up of experienced Analytics leadership talent dedicated to specific functions/businesses. You will guide fact-based analytic improvements to key decision processes supplemented by outsourced skills and capacity. You will partner with cross-functional business teams and be the champion of change in ensuring that SHC embraces state-of-the-art analytic solutions. Your team will be fully accountable on the outcome of analytics improvements implemented and committed to enable significant impact on the Retail financial performance of SHC.

Qualifications:

JOB RESPONSIBILITIES

• Lead cross-functional teams using advanced quantitative methods to solve complex business problems, manage customer relationships more effectively, and be the catalyst of change for the organization
• Identify opportunities to create value, growth, productivity/efficiency through application of more advanced/ granular analytics particularly around customer value/customer behavior issues
• Leverage state-of-the-art data mining tools and modeling techniques to drive improved decisioning
• Drive multi-channel analytics for Retail, online and integrated online/offline contexts
• Develop a high performance analytic team by selecting, training, coaching and developing effective leaders, staff and vendor relationships.
• Collaborate with other analytics teams (Merchandising Analytics, Finance, Relationship Marketing, etc)
• Understand operational challenges, scope current state and baseline key performance metrics
• Reengineer existing processes as necessary to incorporate new and improved analytic frameworks
• Set up on-going reporting and tracking dashboards to continuously monitor impact
• Ensure EBITDA goals assigned to key Analytics Initiative(s) is realized
• Keep abreast of analytics & best practices from a wide range of industries
• Create toolkit enabling adoption of processes across SHC
• Identify information/information sources to improve ability to manage customer relationships

posted by: MJ