Briefs

SAN MATEO, Calif. and WHITE PLAINS, N.Y. -- Monday, July 22, 2002 -- E.piphany, Inc. (Nasdaq: EPNY), a leading provider of Smart CRM(tm) software, and IBM (NYSE: IBM) today announced a worldwide agreement to provide customers in such industries as retail banking and telecommunications with a comprehensive customer relationship management (CRM) solution consisting of E.piphany's integrated CRM suite and IBM's reliable, scalable middleware and hardware platforms. As a part of the agreement, IBM will provide integration services for E.piphany's entire suite of CRM applications, which will be optimized for IBM's J2EE-based WebSphere Application Server, AIX operating system, and DB2 database software platforms.

"This agreement demonstrates IBM's and E.piphany's continued support of open standards and our recognition of J2EE as important for large enterprises," said Gary Bullard, General Manager of Global Solutions at IBM. "These solutions will enable our customers to better manage and integrate data across heterogeneous systems and customer contact points."

Initial integration efforts will focus on E.piphany's marketing applications. IBM and E.piphany will provide training for employees and will also partner on joint marketing, sales and support activities.

E.piphany E.6 is a full footprint Smart CRM suite that is designed to leverage embedded analytics to drive powerful insights into every customer interaction and front office business process. Spanning marketing, sales and service applications, E.piphany E.6 is designed and built on a Web Services platform to give business users virtually unmatched flexibility and a more proactive, more personal and more predictable customer experience.

see www.epiphany.com and www.ibm.com