Mining Data for Efficient, Personalized Claims: Co-operators, Hiscox and American National
How can insurance carriers gather and integrate data, and more importantly, effectively generate actionable insights to turn data into value? Get a whitepaper with best practices, including data collection, analytics, and value-add services.
Among a sea of claims innovation, one of the most transformative opportunities is new data enabling more efficient, personalized and service-led claims processing.
But when faced with so much data, how can carriers gather and integrate data, and more importantly, effectively generate actionable insights to turn data into value?
We recently asked these questions of Pam Kamphuis-Finnigan (Director, National Claims Experience; The Co-operators); Bryan Falchuk (Head of Claims US, Hiscox USA) and Jeff Mills (Chief Claims Officer, American National) – and we’ve compiled their thoughts into a whitepaper.
This whitepaper covers:
- Actively Collecting the Plethora of Available Data: from customer-submitted photos and videos, to weather, satellite and sensor data, uncover strategies to prioritize the highest value data sources and collect the data ready for integration and analysis
- Turning Data to Value Utilizing Advanced Analytics: fight fraud, personalize customer service, automate straight forward claims and find efficiencies with advancing analytics, looking towards the future of machine learning
- Value Add Services to Transform Customer Experience: the true value of data lies in what it can do for your customer – as we move to risk prevention, how can the claims function provide a service above and beyond payment to proactively, positively impact our customers lives?
I hope you find it of interest!
Head of Strategy
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