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Principal Program Analyst

CQuotient is an analytics startup building a radically superior cloud-based customer-prediction-and-optimization platform for retail.

CQuotient Company: CQuotient
Location: Cambridge, MA
Web: www.cquotient.com

CQuotient (www.cquotient.com) is an analytics startup founded in 2010 that's building a radically superior cloud-based customer-prediction-and-optimization platform for retail. CQuotient's mission is to infuse every decision in retail with unparalleled customer insight gleaned from very granular customer behavioral data.

CQuotient's principals have a winning track record in applying analytics to the retail industry and are completely plugged into the retail ecosystem. We are backed by Bain Capital Ventures and have a paying customer already.

ROLE: Principal Program Analyst

The Principal Program Analyst will be based out of our Cambridge, MA office and work with our retail customers on pre-sales and post-sales engagements involving customer-centric modeling and analysis.


Work closely with retailer marketing and merchandising executives to help them understand, act on and realize value from customer-centric insights gleaned from their business data

  • Understand the customer's business drivers in enough detail to be able to infer the true intent of the questions posed by customer executives, and re-frame the question if needed.
  • Analyze voluminous customer/shopper purchase and other data to answer key business questions of interest to retail marketers and merchants
  • Unearth trends, patterns, correlations that are non-obvious and real (i.e. not statistical flukes)
  • Connect the dots between interesting findings and making them actionable by retail decision-makers
  • Present recommendations with supporting data and evidence to customer executives and convince them to act on the findings
  • Influence and inform the CQuotient analytic product roadmap to ensure that customer preferences and constraints are adequately addressed
  • Be a thought partner to the Data Science team on modeling efforts
  • As CQuotient grows, provide leadership to the customer-facing analytical team
  • Graduate degree (MS/PhD) in a quantitative discipline like Econometrics, Statistics, Operations Research, Engineering, Physics, Machine Learning etc.
  • 3-5 years of demonstrated ability in working with large datasets to improve business decisions
  • Direct, hands-on experience with data cleansing, transformations, exploration, visualization, analysis and modeling
  • Experience in answering complex business questions via sophisticated data analysis
  • Able to interpret ambiguous data and synthesize recommendations
  • Recommend decisions with clear and nontechnical supporting rationale to business decision-makers
  • Able to independently engage with, impress and win the confidence of senior executives
  • Familiarity with statistical and data mining techniques (i.e. regression, classification, clustering, forecasting)
  • Attention to detail and obsessed with ensuring that data-driven insights are not a result of data quality issues and programming errors
  • Strong SQL programming skills
  • Strong knowledge of Excel, Word, Power Point
  • Experience with marketing/customer-centric analytics applications ideally in retail
  • Experience in building and applying customer behavior models from behavior and demographic data (e.g., response modeling, behavioral targeting, segmentation, retention/churn modeling)
  • Experiences in direct marketing domain (email, mail, catalogs, etc) including campaign analysis and performance reporting
  • Experience in emerging direct-to-customer marketing channels (e.g., social media, mobile).
  • Familiarity with S-Plus/R/Python
Interested? Please email graeme.grant@cquotient.com

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