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Director Operational Analytics


 
  
PayPal is the faster, safer way to pay and get paid online. Manage PayPal Credit Operations data team including providing goal setting, analytic framework and guidance. Select and develop team of analysts.


PayPal Company: PayPal
Location: Hunt Valley, MD
Web: www.ebaycareers.com

_Contact_:
Apply online at www.ebaycareers.com, search for job number 58424.

PayPal is the faster, safer way to pay and get paid online. The service allows members to send money without sharing financial information, with the flexibility to pay using their account balances, bank accounts, credit cards or promotional financing. With more than 94 million active accounts in 190 markets and 24 currencies around the world, PayPal enables global ecommerce. PayPal's 2010 annual revenue was $3.4 billion, up 23 percent year over year. PayPal is an eBay company and is made up of three leading online payment services: the PayPal global payments platform, the Payflow Gateway and Bill Me Later. More information about the company can be found at https://www.paypal.com.

Primary Job Responsibilities

  • Direct management of PayPal Credit Operations data team including providing goal setting, analytic framework and guidance. Autonomy to select and develop team of analysts.
  • Translate data into meaningful insights that can easily be shared with cross functional teams.
  • Develop suite of dashboards & standard reports supporting all operational areas and levels of the business.
  • Develop measurement methods , create and deliver reports on a daily, weekly, and monthly basis.
  • Apply advanced analysis techniques to identify drivers & trends within our business and build predictive models and methods for improved customer experience and risk management.
  • Guide ongoing development of a data warehouse/data mart to support production reporting and ad hoc analysis.
  • Assist in defining test/control customer treatment strategies and providing appropriate analytics to Operations senior management team for effective decision making.
  • Serve as an evangelist of analytics and measurement.
  • Serve as main point of contact for internal requests related to Operations analytics.
  • Stay abreast of industry trends and new tools in analytics
Job Requirements
  • Ten to fifteen years experience working with advanced analytic techniques: multivariate statistics, segmentation, testing, customer response/CRM analytics or other relevant disciplines.
  • Bachelors Degree in either statistics, applied mathematics, operations research or other related analytical field or equivalent professional work experience.
  • Demonstrated experience with statistical modeling software (i.e. SAS, MATLAB, SPSS, etc.) database tools (SQL, Pivot Tables, MS Access) and enterprise business intelligence tools (Cognos, Business Objects, Crystal Reports).
  • Experience in marketing analysis, web analytics, call center analytics , predictive modeling and CRM strategy.
  • Ability to take ambiguous requests and define analytic requirements and output.
  • Comfort working on multiple projects at once and with dynamic data sets.
  • Attention to detail, with a hypothesis creation and testing mindset.
  • Strong interpersonal & leadership skills.
  • Excellent communication skills with the ability to articulate in a professional and concise manner verbally and in written communication.
  • Enthusiasm and the ability to thrive in an atmosphere of constant change.
Relocation Assistance is available for this position.

_Contact_:
Apply online at www.ebaycareers.com, search for job number 58424.


KDnuggets Home » Jobs :: PayPal: Dir. Operational Analytics  ( < Prev | 12:n06 | Next > )