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Customer Experience - Data Analytics - Sr Consultant

Research and statistical analysis of customer experience, operational data to improve processes and customer experience

Allstate Company: Allstate
Location: Location: Northbrook, IL
Web: www.allstate.com

Apply online, position CUS00111

Position Summary

  • Provide research and statistical analysis of customer experience and operational data to drive process improvements that will positively impact the overall customer experience
Key Responsibilities
  • Analyze quantitative and qualitative data from a variety of sources to identify key drivers of customer loyalty and retention (e.g. survey and operational data)
  • Performs and evaluates basic to moderately complex trend analysis using statistical methods
  • Prepares reporting at enterprise, AOR and regional levels to track performance
  • Evaluates business results, identifies significant variances compared to planned performance
  • Analyzes causes of variance and recommends action for improvement
  • Identifies and resolves basic to moderately complex data issues
  • Assists in the formulation of strategies to achieve business objectives
  • Communicates and presents analytical results and research findings
  • Actively builds strong relationships across teams, team members and external vendors
Required Experience
  • 1-3 years of experience using statistical analysis software (SPSS, SAS or R)
  • 1-3 years experience in the use of data sources and applications to conduct research
  • 1-3 years of relational database experience
  • 1-3 years experience with Microsoft Office - Word, Excel, PowerPoint, etc.
  • Minimum Bachelors Degree in Statistics, Mathematics, Economics, Computer Science or related field.
Personal Traits
  • Manage project execution of moderate complexity
  • Integrates technical knowledge with business goals and strategy
  • Breaks down complex information in a systematic format
Apply online, position CUS00111

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