American Family Insurance: Change Analyst

Responsible for conducting, analyzing and reporting on the data requirements for strategic change initiatives.

American Family Insurance At: American Family Insurance
Location: Madison, WI

Job Description

At American Family Insurance, we take pride in inspiring, protecting and restoring dreams. Here, what you do every day makes a real difference in people's lives. Here, passion and purpose fill the halls, and we challenge each other to do and be our best. Here, we believe that how you get results matters just as much as the results themselves. Sound like someplace you'd like to be? Then here is where you belong. Job Title: Change Analyst

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Job ID: 10781 .

Position Objective

Responsible for conducting, analyzing and reporting on the data requirements for strategic change initiatives. Works closely with Change Strategy and Change Deployment leads to develop data-based insights that inform change strategies and plans. Analyzes data, develops and delivers reports/scorecards for the purpose of monitoring progress and developing actionable recommendations using legacy knowledge and fact-based insights that link data together from multiple sources to tell a story.

Primary Accountabilities
  • Change Assessment Implementation & Support (45%)
    • Conducts assessments to inform the development of change strategies and plans.
    • Provides data analytics and change ROI expertise to develop key performance metrics for strategic initiatives and/or other major change efforts
    • For assigned initiatives, conducts, develops, implements, gathers data, analyzes, and prepares reports for following assessments: Change Risk Assessment, Stakeholder Change Impact Assessment, Organizational Impact Assessment, Stakeholder Change Adoption Readiness, Sponsor Assessment, Resistance Assessments
    • Participates in stakeholder interviews to help determine specific change impacts
    • Contributes to and facilitates analyses to determine breadth and depth of adoption gaps
    • Communicates assessment data to individuals and teams from program, partner functions, sponsors, etc.

  • Adoption Measurement & Monitoring Support (35%)
    • Develops and conducts adoption measurement activities (pulse check surveys, listening sessions, etc.)
    • Analyzes data and provides summary analysis reports
    • Incorporates adoption progress data into scorecard reports
    • Supports lessons-learned sessions on change activities to improve tools, methodologies, and communication strategies
    • Maintains organizational impact assessment data, showing stakeholder detail of designated strategic initiatives.
    • Interprets data analyses to support actionable recommendations at a stakeholder level.

  • Change ROI Analysis (20%)
    • Contributes to development and implementation of change management ROI scorecard
    • Analyzes change adoption progress in relation to achievement of desired business outcomes
    • Analyzes correlation of change plan investment with adoption.


Job Competencies
  • Accountability
  • Courage
  • Customer Driven
  • Live our Values
  • Teamwork
  • Adaptability
  • Communication
  • Influence

Specialized Knowledge and Skills Requirements
  • Demonstrated experience in preparing and presenting measurement and analytics data, in a manner that is useful to stakeholders and partners.
  • Solid knowledge and understanding of data gathering, data analysis, and metrics reporting, with experience in change adoption and/or social science research.
  • Solid knowledge and understanding of change management best practices and methodologies.

Travel Requirements

This position requires travel up to 30% of the time.

Position Details
  • Offer to selected candidate will be made contingent on the results of applicable background checks.
  • Relocation assistance is available.
  • Offer to selected candidate is contingent on signing a non-disclosure agreement for proprietary information, trade secrets and inventions.
  • Our policy restricts consideration of applicants needing employment sponsorship (visas) to specialty occupations. Sponsorship will not be considered for this position.

We're a Fortune 500 company and an industry leader. We have so much to offer our valued employees. A competitive salary and the opportunity to grow your career are just the start. We provide continuing education,robust retirement packages, medical and dental insurance, ongoing incentives, a flexible work schedule and more. So join our team. And bring your dreams. Learn more about the AmFam team. Connect with us on Twitter, Facebook, Instagram and LinkedIn.