KDnuggets : Polls : Value of Customer Email (Jan 2001)
Poll
How much value can companies get from analysis of customer email: [105 votes total]
none -- they are mostly garbage (4) 4%
little -- emails are non-informative. (6) 6%
some, but most value is in structured data (47) 45%
high value -- emails are very informative (48) 46%

KDnuggets : Polls : Value of Customer Email (Jan 2001)

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