Jobs

Summary
Provides decision support programming and query and reporting support for
managers throughout Fleet, with a particular focus on support for
marketing promotion analysis.  Works on projects on either an ad hoc basis
(assigned as requests come in) or as part of a two- or four- person team
dedicated to a business line's marketing promotion requirements.  Takes on
complex projects requiring unusual analytical creativity and/or new ways
of looking at the data.  Functions as project leader, working directly
with senior management to clarify needs and identifying and managing the
resources necessary to accomplish the task.

RESPONSIBILITIES:

1.  25%  Works with business line management to assess needs and define
project scope.  Assesses resources required, assigns resources as needed,
and oversees the quality of the work produced.

2.  15%  Coaches Senior Analysts and Analysts in their work, providing
suggestions or guidance to improve the quality of the result and assisting
them in skills development.  May include direct management of up to five
FTE.

3.  10%  Provides ad hoc decision support programming support to business
lines, using the software and databse capabilities of Fleet's customer
database environment, as well as desktop software.  Typically tackles
complex problems requiring extensive data manipulation and coordination of
staff resources to accomplish the results.

4.  20%  Designs, creates, and maintains parameterized reports, using
tools such as Cognos Powerplay or Pilot Lightship, that can be used by
business line analysts to generate custom reports on demand.  Works with
business uses to understand their needs and develops prototypes.  Enhances
the reports over time as usage results in more options desired.

5.  30%  Provides programming support for various aspects of the marketing
promotion process:  exploratory data analysis (to determine targets), list
generation (including merges and suppressions), and post-promotion
response analysis.  Generates customized reports, tapes, etc. as needed.
Ensures quality and accuracy in all aspects of the work.

SKILLS:

1.  Strong interpersonal and communications skills, particularly in
interactions with executive management.

2.  Excellent people management skills:  able to manage a diverse level of
skills and experience.  Excellent at harnessing resources across
organizations.

3.  Experience using management decision support software, and with ad hoc
query and reporting.  Expertise with Cognos Powerplay/Impromptu, SAS, or
Pilot would be particularly valuable.

4.  A self-starter, capable of working with negligible oversight to solve
a problem or meet a need.  Demonstrated ability to translate business
managers' need for information into usable, useful reports.

5.  Good interpersonal skills; a team player.

6.  A well-developed aptitude for quantitative analysis -- and enjoyment
of the challenge of solving problems that require creative analysis of
data.

7.  Knowledge of database marketing methods and techniques.

FLEETBOSTON FINANCIAL IS FOCUSED ON ACTIVITIES RELATED TO CUSTOMER
BEHAVIORAL ANALYSIS RELATIONSHIP MANAGEMENT AND INFORMATION-BASED
MARKETING. IN ORDER TO BETTER UNDERSTAND AND SERVE OUR CUSTOMERS. WE
UTILIZE A STATE-OF-THE-ART DATA WAREHOUSE AND ASSOCIATED ANALYTICAL AND
MARKETING SOFTWARE.  THIS AND OTHER CAREER OPPORTUNITIES ARE AVAILABLE FOR
EXPERIENCED PROFESSIONALS WITH THE QUALIFICATIONS LISTED ON EACH POSITION
DESCRIPTION. IN ADDITION TO THE REQUIREMENTS FOR THIS POSITION,
FAMILIARITY WITH THE FOLLOWING AREAS, DISCIPLINES, SKILLS AND/OR TOOLS IS
USEFUL IN MANY OF THE CAREER OPPORTUNITIES: CUSTOMER RELATIONSHIP
MANAGEMENT (CRM0, DATA MANAGEMENT, DATA MINING, CUSTOMER PRIVACY,
REGULATORY COMPLIANCE, QUANTITATIVE ANALYSIS, TECHNICAL ANALYSIS, SAS,
COGNOS IMPROMPTU, COGNOS AND POWERPLAY TOOLS, DATA MODELING, BEHAVIORAL
MODELING ANALYSIS, SCHOSTASTIC MODELING, EMPIRICAL ANALYSIS, NEURAL
NETWORKS, MARKET PROJECTIONS, AD-HOC REPORTING, SQL PROGRAMMING, DIRECT
MARKETING, CAMPAIGN MANAGEMENT, PROJECT MANAGEMENT AND OTHER
DATAWAREHOUSING FUNCTIONS

E-mail your resume to: paula_j_norman@fleet.com,
Subject: Resume from KDNuggets