Date: Mon, 11 Sep 2000 15:53:32 -0700
Subject: Marin County, CA: Director, Customer Research & Strategies at Fireman's Fund Insurance Company
Company: Fireman's Fund, a leading P&C company located in Marin County, CA (30 miles north of San Francisco) Division: Personal Insurance Division (PID), which focuses on delivering homeowners, auto, small business, professional liability and auto extended warranties to customers through multiple channels including direct mail, independent agent, groups, and the internet Department: Customer Research & Strategies , a corporate organization responsible for customer segmentation, strategy development, customer and market research, data mining, data warehousing, and CRM program development and implementation Title: Director, Customer Research & Strategies Salary & Benefits: Excellent salary plus incentive plan. Very competitive benefits including 401(k) matching plan. Relocation package offered on a discretionary basis. Career Path: This candidate is expected to be a succession planning candidate for the AVP they report to, but also has other promotional opportunities within the division and corporation. Position Overview and Responsibilities: The Director, PID Customer Research & Strategies, will have direct responsibility for the conceptualization and delivery of sophisticated analyses & programs in support of divisional business objectives. In addition to this day-to-day management responsibility, (s)he will be expected to contribute to the strategic planning and direction of the ACS group and provide meaningful contributions to divisional and corporate strategy. The Director is expected to make an immediate impact and demonstrate senior management potential. Specific Responsibilities: · Manage staff in developing, executing and delivering high impact projects consistent with the divisions and corporations business goals and strategies · Develop innovative programs to enhance the profitability and viability of the business through effective application of customer analytics and/or research · Effectively and comfortably manage and communicate extremely sophisticated analytical projects (and staff) including credit scoring, experimental design, direct marketing analytics (response modeling, et. al.) and statistical research and development · Facilitate the implementation of forward thinking ideas within the existing organizational structure through effective communication, persuasion and thought leadership · Generate, prioritize and champion new business ideas, and articulate paths to enable them · Build and maintain positive relationships at the senior management level and provide leadership in a knowledge-intensive, human capital environment · Develop, mentor and motivate staff to increase the skillsets and productivity of the entire unit · Assist in recruiting and developing top level talent to promote our objectives Expertise Parameters: Functional/Experiential: · Six to eight years of general management experience in a high growth, consumer driven environment. The ideal profile will be derived from a combination of strategy consulting experience and industry experience in marketing or strategy. Experience implementing an end to end Customer Relationship Management (CRM) strategy at another firm (preferably one with a sales force and multiple product lines and customer segments). · Insurance background or familiarity a plus · Superior credentials from a highly regarded college or university · Superior conceptual reasoning skills supported by quantitative and analytical thinking ability · Incisive strategic insight and business acumen · Creative problem solving and decision making skill · Demonstrated skill in managing staff effectively, including managing performance, delegating appropriately, maintaining high standards while providing development opportunities and the support required to accomplish goals. · Experience in a dynamic and entrepreneurial business setting · Successful track record of thriving in a fast paced, flexible and challenging environment · Highly developed interpersonal, presentation and communication skills Personality/Style/Chemistry: · Ability to balance strategic and conceptual thinking with the tactical initiatives required in testing and implementing new business ideas · High degree of professionalism and a management style that promotes progress through teamwork in a collaborative environment · Keen sensitivity to the political realities of an organization undergoing change, and the ability to rise above resistance, both perceived and real · High degree of maturity and self-awareness, including the ability to accept and act on criticism as well as the ability to communicate upwards with confidence, clarity and honesty · Flexibility with evidence of thriving in a dynamic, changing corporate environment · Resourceful and able to work independently to build and implement a business case · Assumes ownership and accountability for projects, deadlines and staff Contact Information: Gina Berg Recruiter, National CAREERCENTER Fireman's Fund Insurance Company 777 San Marin Drive Novato, CA 94949 email: firstname.lastname@example.org fax: 1-888-702-4999 Indicate job# 1978 EOE.
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