Jobs

Summary
Provides decision support, programming, and query and reporting support
for managers throughout Fleet, with a particular focus on support for
marketing promotion and analysis.  Works on projects on either an ad hoc
basis (assigned as requests come in) or as part of a two- or four- person
team dedicated to a business line's marketing promotion requirements.
Takes on complex projects requiring unusual analytical creativity and/or
new ways of looking at the data.

RESPONSIBILITIES:
1.  25%  Provides ad hoc decision support programming support to business
lines, using the software and database capabilities of Fleet's customer
database environment, as well as desktop software.  Typically tackles
complex problems requiring extensive data manipulation.

2.  40%  Designs, creates, and maintains parameterized reports, using
tools such as Cognos Powerplay or Pilot Lightship, that can be used by
business line analysts to generate custom reports on demand.  Works with
business uses to understand their needs and develops prototypes.  Enhances
the reports over time as usage resluts in more options desired.

3.  25%  Provides programming support for various aspects of the marketing
promotion process:  exploratory data analysis (to determine targets), list
generation (including merges and suppressions), and post-promotion
response analysis.  Generates customized reports, tapes, etc. as needed.
Ensures quality and accuracy in all aspects of the work.

4.  10%  Researches and resolves database and report content problems to
the satisfaction of the client and CDMA.

SKILLS:

1.  Experience using management decision support software, and with ad hoc
query and reporting.  Expertise with Cognos Powerplay/Impromptu, SAS, or
Pilot would be particularly valuable.

2.  A self-starter, capable of working with minimal oversight to solve a
problem or meet a need.  Demonstrated ability to translate business
managers' need for information into usable, useful reports.

3.  Good interpersonal skills;  a team player.

4.  A well-developed aptitude for quantitative analysis -- and enjoyment
of the challenge of solving problems that require creative analysis of
data.

5.  An aptitude for learning technical tools as a means of solving
technical problems.  Demonstrated ability to learn and exploit new
capabilities quickly.

FLEETBOSTON FINANCIAL IS FOCUSED ON ACTIVITIES RELATED TO CUSTOMER
BEHAVIORAL ANALYSIS RELATIONSHIP MANAGEMENT AND INFORMATION-BASED
MARKETING. IN ORDER TO BETTER UNDERSTAND AND SERVE OUR CUSTOMERS. WE
UTILIZE A STATE-OF-THE-ART DATA WAREHOUSE AND ASSOCIATED ANALYTICAL AND
MARKETING SOFTWARE.  THIS AND OTHER CAREER OPPORTUNITIES ARE AVAILABLE FOR
EXPERIENCED PROFESSIONALS WITH THE QUALIFICATIONS LISTED ON EACH POSITION
DESCRIPTION. IN ADDITION TO THE REQUIREMENTS FOR THIS POSITION,
FAMILIARITY WITH THE FOLLOWING AREAS, DISCIPLINES, SKILLS AND/OR TOOLS IS
USEFUL IN MANY OF THE CAREER OPPORTUNITIES: CUSTOMER RELATIONSHIP
MANAGEMENT (CRM0, DATA MANAGEMENT, DATA MINING, CUSTOMER PRIVACY,
REGULATORY COMPLIANCE, QUANTITATIVE ANALYSIS, TECHNICAL ANALYSIS, SAS,
COGNOS IMPROMPTU, COGNOS AND POWERPLAY TOOLS, DATA MODELING, BEHAVIORAL
MODELING ANALYSIS, SCHOSTASTIC MODELING, EMPIRICAL ANALYSIS, NEURAL
NETWORKS, MARKET PROJECTIONS, AD-HOC REPORTING, SQL PROGRAMMING, DIRECT
MARKETING, CAMPAIGN MANAGEMENT, PROJECT MANAGEMENT AND OTHER
DATAWAREHOUSING FUNCTIONS

E-mail your resume to: paula_j_norman@fleet.com,
Subject: Resume from KDNuggets