KDnuggets : News : 2000 : n19 : item13    (previous | next)


From: Gina_R._Berg@ffic.com
Date: Mon, 11 Sep 2000 15:53:32 -0700
Subject: Marin County, CA: Director, Customer Research & Strategies at Fireman's Fund Insurance Company
Company:            Fireman's Fund, a leading P&C company located in
Marin County, CA (30 miles north of San Francisco)

Division:           Personal Insurance Division (PID), which focuses on
                    delivering homeowners, auto, small business, professional
                    liability and auto extended warranties to customers through
                    multiple channels including direct mail, independent agent,
                    groups, and the internet

Department:         Customer Research & Strategies , a corporate organization
                    responsible for customer segmentation, strategy development,
                    customer and market research, data mining, data warehousing,
                    and CRM program development and implementation

Title:              Director, Customer Research & Strategies

Salary & Benefits:  Excellent salary plus incentive plan. Very competitive
                    benefits including 401(k) matching plan. Relocation package
                    offered on a discretionary basis.

Career Path:        This candidate is expected to be a succession planning
                    candidate for the AVP they report to, but also has other
                    promotional opportunities within the division and

Position Overview and Responsibilities:

The Director, PID Customer Research & Strategies, will have direct
responsibility for the conceptualization and delivery of sophisticated analyses
& programs in support of divisional business objectives. In addition to this
day-to-day management responsibility, (s)he will be expected to contribute to
the strategic planning and direction of the ACS group and provide meaningful
contributions to divisional and corporate strategy. The Director is expected to
make an immediate impact and demonstrate senior management potential.

Specific Responsibilities:

    Manage staff in developing, executing and delivering high impact projects
consistent with the divisions and corporations business goals and strategies
    Develop innovative programs to enhance the profitability and viability of
the business through effective application of customer analytics and/or research
    Effectively and comfortably manage and communicate extremely sophisticated
analytical projects (and staff) including credit scoring, experimental design,
direct         marketing analytics (response modeling, et. al.) and statistical
research and development
    Facilitate the implementation of forward thinking ideas within the existing
organizational structure through effective communication, persuasion and thought
    Generate, prioritize and champion new business ideas, and articulate paths
to enable them
    Build and maintain positive relationships at the senior management level
and provide leadership in a knowledge-intensive, human capital environment
    Develop, mentor and motivate staff to increase the skillsets and
productivity of the entire unit
    Assist in recruiting and developing top level talent to promote our

Expertise Parameters:

    Six to eight years of general management experience in a high growth,
consumer driven environment.  The ideal profile will be derived from a
combination of strategy  consulting experience and industry experience in
marketing or strategy.
      Experience implementing an end to end Customer Relationship Management
   (CRM) strategy at another firm (preferably one with a sales force and
   multiple     product lines and customer segments).
    Insurance background or familiarity a plus
    Superior credentials from a highly regarded college or university
    Superior conceptual reasoning skills supported by quantitative and
analytical thinking ability
    Incisive strategic insight and business acumen
    Creative problem solving and decision making skill
    Demonstrated skill in managing staff effectively, including managing
performance, delegating appropriately, maintaining high standards while
providing development    opportunities and the support required to accomplish
    Experience in a dynamic and entrepreneurial business setting
    Successful track record of thriving in a fast paced, flexible and
challenging environment
    Highly developed interpersonal, presentation and communication skills

    Ability to balance strategic and conceptual thinking with the tactical
initiatives required in testing and implementing new business ideas
    High degree of professionalism and a management style that promotes
progress through teamwork in a collaborative environment
    Keen sensitivity to the political realities of an organization undergoing
change, and the ability to rise above resistance, both perceived and real
    High degree of maturity and self-awareness, including the ability to accept
and act on criticism as well as the ability to communicate upwards with
confidence, clarity and  honesty
    Flexibility with evidence of thriving in a dynamic, changing corporate
    Resourceful and able to work independently to build and implement a
business case
    Assumes ownership and accountability for projects, deadlines and staff

Contact Information:
Gina Berg
Recruiter, National CAREERCENTER
Fireman's Fund Insurance Company
777 San Marin Drive
Novato, CA 94949
email: gberg@ffic.com
fax: 1-888-702-4999
Indicate job# 1978

KDnuggets : News : 2000 : n19 : item13    (previous | next)

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