Briefs

LOS ANGELES--(BUSINESS WIRE)--Nov. 27, 2000

PeopleSupport Inc.(R), a leading provider of e-customer relationship
management (eCRM) solutions, announced its Tier Zero Self Help
services, which combines the technologies of natural language query
with a robust back-end data mining and analysis engine.

The PeopleSupport Tier Zero 1.0 service has an integrated agent-facing
application that enables customer service agents (eReps(TM)) to
quickly search a company's knowledge base, leveraging the
effectiveness and efficiencies of the eReps, while ensuring consistent
responses.

The agent-facing applications in the Tier
Zero service "learn" from content builders that mine email and chat,
as well as questions to the Tier Zero system, and continually update
the knowledge-based according to customer feedback.

see http://www.PeopleSupport.com