Briefs

CRMDaily.com. February 7, 2001
In a bid to hone its competitive edge in the speech recognition
industry, UK-based infrastructure software company Autonomy (Nasdaq:
AUTN) announced it has sent the first commercial shipment of its
iVoice speech recognition software to General Motors and venture
capital firm Dresdner Kleinwort Wasserstein.

iVoice technology treats voice data the same way Autonomy treats text
-- as unstructured information that can be processed to obtain
relevant business information. The company said iVoice lets users
leverage voice mail, video clips, streaming media and customer service
calls to extract knowledge for its CRM, research and other business
areas.

Autonomy said the first iVoice implementation was deployed in
conjunction with its Portal-in-a-Box and Advanced Knowledge products,
which aggregate, categorize, hyperlink, personalize and deliver
nonspeech information from the Internet, intranet and office
documents.

See http://www.crmdaily.com/perl/story/7326.html