KDnuggets : News : 2001 : n15 : item27    (previous | next)


Siebel-validated SLP InfoWare delivers ROI on CRM

SLP InfoWare Successfully Integrates its P-CRM Solution With Siebel eBusiness 2000

BOSTON, MA July 13, 2001 - SLP InfoWare, a Gemplus Company (Euronext: Sicovam 5768 and Nasdaq: GEMP), and leading provider of Predictive CRM (P-CRM) solutions, today announced that the integration between its Churn/CPS(tm), UpSell/CPS(tm), XSell/CPS(tm) and BadDebt/CPS(tm) applications and Siebel eBusiness Applications has been successfully validated by Siebel Systems. Siebel Systems, Inc. (Nasdaq: SEBL) is the world's leading provider of eBusiness applications software. With this validation, customers of Siebel Systems and SLP InfoWare can now quickly and cost effectively deploy an integrated solution to provide real time predictive profiling information and action recommendations.

The combination of SLP InfoWare's Predictive CRM platform and Siebel eBusiness Applications provides companies with the knowledge necessary to proactively and profitably manage customer relationships. The integrated solution enables service providers to consistently deliver accurate and effective interactions with their subscribers by automating the transformation of data into actionable predictive knowledge and real-time behavioral analysis. By predicting the risks (churn, bad-debt) and opportunities (up-sell/cross-sell) associated with a given customer, the combined solution platform allows companies to optimize customer interactions.

The SLP InfoWare integration with Siebel eCommunications contains graphical components embedded in Siebel views that provide behavior predictions and recommendations. These have been computed in real time through XML over HTTP requests into SLP InfoWare's Customer Knowledge Hub(tm), which fulfills transparently and automatically the received requests, using SLP InfoWare's Knowledge Base Reasoning System(tm) technology.

See www.slpinfoware.com for more information.

KDnuggets : News : 2001 : n15 : item27    (previous | next)

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