Briefs

Quaero Announces Quaero SpringBoard sm for Strategic and Intelligent Customer Communications at NCDM Conference

Multi-Channel Service Addresses Growing Market Need for Outsourced Deployment & Management of Synchronized Customer Communications

Chicago, IL. - July 31, 2001 -- Quaero, a CRM service provider, today announced Quaero Springboard sm, a service exclusively designed to address companies' needs for intelligent and strategic customer communication services without incurring large upfront CRM investments. Quaero SpringBoard sm ensures marketing and technology executives have the operational freedom and financial flexibility while achieving rapid return on investment (ROI) on their CRM strategies.

"Top management from customer-centric companies are looking for ROI from customer facing multi-channel technologies and applications. The opportunity to capture this market that has not yet been tapped, by providing a turnkey process to clients, is huge. Quaero is well on its way to being a leader in sophisticated strategic customer communications," said Gene M. Ferruzza, president of Quaero SpringBoard sm.

Quaero's CRM outsourcing division allows companies to outsource all or part of their CRM programs, thereby avoiding large infrastructure investments and overcoming technical/organizational challenges that impede the success of CRM programs. Additionally, organizations can leverage expedited time-to-mar ket advantages while gaining a ROI.

For additional information, please call 877-570-2199 or visit the Quaero website at www.quaero.com.