Requests

I am conducting a survey of text-mining solutions integrated with e-mail management response systems and am interested in responses of readers. Please reply to editor and I will summarize in the next issue.

• Do you consider them as efficient and reliable to mine unstructured content of e-mails, and to categorize them?
• Which are the 2 or 3 best ERMS solutions available today on the market?
• Do you have an opinion about text-mining solutions offered by Siebel Smart Response, Kana Response (with Kana Classify) or Genesys Internet contact solution (with IdentiFinder of BBN Technologies)?