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The past KDnuggets Poll asked: In your experience, what % of CRM projects failed?

Based on 118 votes total, the results were

Percent CRM projects Votes failed
0 - 20 11%
21 - 40 16%
41 - 60 33%
61 - 80 29%
81 - 100 11%

which gives a median failure rate of about 50-55%.

See full results and comments at www.kdnuggets.com/polls/2001/crm_failure_rate.htm