Briefs

Jan 21, 2003. SearchCRM reports that Microsoft has released its inaugural CRM software to manufacturing.

Users will be able to choose between two actual offerings. Microsoft CRM Professional Edition, which enables more complex CRM functions like workflow rules, customization and ERP integration, sells for $1295 per user, plus $1990 for service or sales servers. Microsoft CRM Standard Edition, which offers stand-alone CRM without extensive business automation and integration requirements, costs $395 per user, plus $995 for service or sales servers.

With Version 1.0 Microsoft is hoping to appeal to those eager for tighter integration with Outlook.

For more information, see www.microsoft.com