Briefs

28 Apr 2003, SearchCRM.com

Gartner Inc. has published its Magic Quadrant ratings for CRM software vendors in the North American midmarket, naming established industry players Onyx Software Corp., Pivotal Corp. and SalesLogix as leaders. Yet, in just several years' time, Gartner expects newcomer Microsoft Corp. to steal a sizable chunk of the sector.

Stamford, Conn.-based Gartner publishes an array of Magic Quadrant reports annually to give IT buyers a snapshot of how vendors are performing. Each report categorizes the providers as one of four types: leader, competitor, niche player or visionary. Gartner defines the North American midmarket vendor as one that caters to end-user companies with between 100 and 1,000 employees, has $50 to $500 million in revenue or which is a midsized division of a larger enterprise firm.

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