Briefs

Searchcrm, By Peter Bochner, Associate Editor, 08 Nov 2005 A sudden proliferation of blogs, wikis and other Web-based collaborative schemes will require smarter search and data mining technologies that can analyze information in the blogosphere to obtain business-critical information.

"Unstructured information is not as easily understood as structured data," said Marc Andrews, who heads up IBM's Strategy & Business Development, Information Integration. "Just providing access to blogs or call center logs won't give you a holistic picture. The biggest challenge is providing a consistent and coherent view to all the different areas where people are collaborating, so that an organization can gain real business value."

...

The technologies previewed during the presentation included:

• Jamalyzer, a real-time text mining and theme analysis tool that breaks down the results of a Jam, a collaboration tool that uses the Internet to facilitate universal access for an organization's employees, to interact virtually. Jamalyzer breaks down the results of a Jam into usable information and provides visual representations of conversations from the Jam.
• Dogear, a social bookmarking service that allows users to centrally store, categorize and share a set of personal bookmarks, allowing users to not only find and share bookmarks of interest within a community, but also to connect to people interested in similar topics.

Here is the rest of the story.