Briefs

Shares of Chordiant (News - Alert) Software are nearly 16 percent higher in Friday's pre-market session after the company signed a Global Framework Deal with a telecommunications company for about $26.1 million. As of 8:58 am ET, the stock was trading at $9.40 up $1.28.

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Chordiant's biggest deal ever commits the firm to providing perpetual enterprise licenses and support for the Decision Management and Marketing Director product suites for up to 18 group companies or subsidiaries in Europe, Asia, Africa and Australian/New Zealand.

Earlier this month Chordiant, which styles itself a vendor of "Customer Experience" software and services, announced that its customer, O2, a British mobile telecommunications providers, won Data Strategy magazine's award for Best Applied Data Mining/Modeling Product.

The competitively judged prize was awarded for the most effective use of data and modeling to achieve measurable business outcomes. O2 was given the award, Chordiant officials say, by "demonstrating actual revenue uplift and improved customer satisfaction as a result of using Chordiant's decisioning application throughout its contact centers."

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