Jobs

Advance your career at Liberty Mutual - A Fortune 100 Company!

Job description

The Claims Unit Manager is responsible for directing and coordinating the activities of a team of Claims Case Managers and/or service employees. The team is responsible for using the latest technology to manage an assigned caseload of claims and the manager is responsible for ensuring superior delivery of claims services/products. In addition, the position is responsible for ensuring team members have the needed training and are in compliance with regulatory and company standards.

Responsibilities:

• Responsible for the direction of the Claims Team to ensure consistent delivery of services that meets or exceeds customer expectations and complies with regulatory and company standards.
• Provides technical guidance to team members
• Resolves complaints, problems, and coverage questions which have been escalated through the Sr. Claims Case Manager on the team.
• Responsible for all management related duties including performance management/evaluations, establishment of objectives, and participates in the selection of new hires.
• Provides ongoing training and employee development to team members and ensures all receive communication of corporate/department policies and procedures

• Comprehensive knowledge of legal liability, general insurance policy coverage and state regulations.
• Thorough knowledge of claims investigation techniques as well as the medical and legal aspects of a claim
• Ability to plan, prioritize and organize claims workload for the unit
• Demonstrates good interpersonal skills including verbal and written communications
• BS/BA degree or equivalent plus 3+ years of claims experience

• 401K and Company paid pension plan
• Medical coverage
• Dental coverage
• Paid time-off
• Pay-for-Performance
• Discounts on automobile and homeowner's insurance
• Discount fitness memberships
• Flexible spending accounts
• Tuition reimbursement
• Vision care coverage
• Work/Life resources
• Credit Union membership
• Employee and Dependent life insurance
• Disability insurance
• Long-term care insurance

or email to

careers@libertymutual.com

Overview:
We believe strongly that commercial success can be achieved in a manner consistent with principles and ideals that bind us together as one company, that set us apart from our competitors, and that in the end will allow us to say we have succeeded commercially by doing the right thing the right way.

We believe that the Company’s success is inextricably linked to our employees’ satisfaction and success: satisfaction that they work for an industry leader committed to improving safety, satisfaction that they work for a company that does the right thing, and satisfaction that the company will reward them for their contributions and provide opportunities for personal growth and success.

We believe our employees take pride in knowing that they help people live safer more secure lives everyday.

Responsibility. What's your policy?