News

SearchCRM has recently published an interview with Jim Goodnight,
SAS's CEO and co-founder.  Some interesting quotes --

Goodnight says:

   "The term analytics is so overused. It's calling any software that
    refers to the customer CRM. What most companies are calling analytics
    (technology) is really just queries.

    If somebody says they do analytics, ask them this: can they produce
    for every customer a probability between 0 and 1 of whether they're
    still going to be a customer a year from now? Can they do
    probabilistic model? Can they do statistical regression?

    There are a lot of players trying to play in this space. The problem
    is that none of them ever made any money. They were supported by
    venture capitalists and IPOs. They lost a lot of money because
    investors were never told there was an 800-pound gorilla in this
    market, which is SAS."

Dr. Goodnight also talks about SAS vs Siebel, IntelliVisor ASP service
for retailers, Intrinsic acquisition and more.

See the full interview at
http://searchcrm.techtarget.com/qna/0,289202,sid11_gci776026,00.html