Briefs

The "SAS Text Miner" will be available in mid-2002 and will accommodate a wide variety of documents, including sales call reports, medical records and e-mailed customer communications, SAS said.

SAS said that companies using CRM programs will be able to use Text Miner to manage and categorize large volumes of inbound customer e-mails and free-form responses from surveys.

For more information, see www.sas.com