KDnuggets : News : 2003 : n11 : item6 < PREVIOUS | NEXT >

Courses

From: Connie Lester
Date: 5 Jun 2003
Subject: CRM course coming to New York, NY, June 23-25

SAS has teamed with CRM experts Michael Berry and Gordon Linoff of Data Miners to offer a three-day course entitled Customer Relationship Management Through Data Mining. Full details at http://support.sas.com/training/bks/

From this course, you will learn how to apply data mining at the critical points of customer lifecycle:

  • Acquisition
  • Retention
  • Loyalty
You will also be lead through a process that will help you achieve vital CRM goals:
  • Increase customer lifetime value
  • Segmentation of customers by profitability
  • Segmentation of customers by risk of default/churn
  • Integration of data mining into the full marketing process
  • Increased wallet share
Either Gordon Linoff or Michael Berry will be presenting the course at these locations:
New York, NY June 23-25
San Francisco, CA Sept. 22-25
Rockville, MD Nov. 19-21

register for this course here and click the register button next to preferred date and location.

KDnuggets : News : 2003 : n11 : item6 < PREVIOUS | NEXT >

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