Jobs

The Worldwide Apple Store Online team has an immediate opening for a Data Mining Analyst. The DMA will be responsible for customer profiling, customer segmentation, lifetime value analyses, determining buying cycles, custom list pulls, contact strategy optimization and customer data integration efforts. The DMA should be familiar with eCommerce organizations and contact center processes.

General Duties & Responsibilities:

• Ad-Hoc Database Queries/Analysis
• Exploratory Data Analysis, Data Cleansing, & Data Visualization
• Basic statistical Measures including:
  • Mean/Median/Mode
  • Standard Deviations
  • Histograms
• Data Mining Techniques
  • Predictive Modeling
  • Anomaly/Outlier Detection
  • Automated Pattern Detection
• Report-out new customer acquisitions, non-buyer capture / conversion rates
• Devise and document processes to centralize, standardize, and automate data capture and delivery in order to allow for consistent quality reporting and analytics
• Perform UAT, QA and compliance functions to ensure data integrity
• Maintain relevant databases to consolidate, analyze, and communicate results
• Assist with internal audits utilizing system tools to perform queries and analysis on enhanced system functionality and the resulting agent efficiency gains
• Create detailed documentation related to report designs and reporting processes

• 5+ years experience in data mining and business analytics preferred
• SQL
• SAS, SPSS, or other statistical Tools
• Experience with PeopleSoft 8 CRM and SAP
• Mastery of Excel and Access
• Advanced analytical skills
• Experience with day-to-day operations of a contact center a plus
• Excellent Oral and written communication skills
• Must be able to work in a fast-paced, matrix environment, perform effectively under dynamic conditions such as directional changes, tight deadlines, limited resources, etc.
• Experience working in a global role a plus
• Principles of project management a plus