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Job Description: The Customer Intelligence group is responsible for delivering business insights and high impact analyses to the North American eBay.com business.

Within this group, teams partner with business unit clients to address strategic and operational questions facing the business including user behavior, supply and demand dynamics, performance measurement, and product and marketing efficiency.

We are currently looking for a Manager to join the team and focus on the seller side of the business. This individual will utilize their exceptional problem-solving, strategy, analytic and communication skills to help improve the overall seller experience on eBay and drive incremental growth.

In the process, this person will develop a deep understanding of the eBay.com business, further strengthen their strategy and analytic skills, and gain exposure to various functional and business teams within North America.

Skills required:
Business Analytics

• Drive analyses that guide strategy and operating decisions.
• Creatively apply business and analytic experience to the formulation and testing of new business hypotheses.
• Evaluate large and complex data sets, and apply advanced quantitative approaches in hypothesis evaluation.
• Develop new frameworks, models and processes that operationalize key insights.
• Become expert in leveraging the full breadth of eBay data sources and analytic resources.

• Partner with various groups in the organization to determine, design and execute projects.
• Manage and execute entire projects from start to finish Communication & Relationships
• Persuasively communicate business insights across the organization, especially to the North American eBay leadership team.
• Develop and nurture strong relationships across the organization.

Skills in problem definition, rigorous analysis, and recommendation synthesis will also be critical. Successful candidates will have exceptional interpersonal skills, initiative and integrity.

• Exceptional business judgment and analytic ability. - Strong interpersonal skills including ability to present insights and recommendations persuasively.

• Skill and confidence in dealing with people at all levels of the organization are essential.

• Minimum 3-5 years in relevant role(s) (e.g., strategic consulting, financial analysis, or database marketing)

• Strong academic profile with an emphasis on quantitative skill (e.g., degree in Mathematics, Business, Economics, Statistics, Computer Science or Engineering). MBA preferred.

• Expert Excel, Access and PowerPoint skills are required.

• Familiarity with data warehouse architecture, data query tools and languages (e.g., SQL, SAS) are highly recommended.

• Intellectual curiosity, passion for problem-solving, and comfort with ambiguity.

• High energy and a desire to work in a results-oriented, fast growth environment.

• Ability to thrive in a cross-functional environment while juggling multiple responsibilities.

• A passion for understanding and serving the unique community of eBay.

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