KDnuggets : News : 2008 : n05 : item18 < PREVIOUS | NEXT >


From: Tami Galvan
Date: 05 Mar 2008
Subject: San Jose, CA: Senior Manager, Customer Intelligence at eBay

The Customer Intelligence group is responsible for delivering business insights and high impact analyses to the North American eBay.com business. Within this group, teams partner with business unit clients to address strategic and operational questions facing the business including user behavior, supply and demand dynamics, performance measurement, and product and marketing efficiency.

The CI group has 2 available positions: 24559 and 24677

We are currently looking for a Senior Manager to join the team to provide support to eBay’s Finding (search) team. In addition to broader analysis, there will be a specific focus on enhancements in categorization/cataloging of inventory to help buyers find and purchase items more efficiently (e.g.: through a product based finding experience). This individual will partner with the Finding team to meet their analytic needs and conduct extensive analyses of eBay's rich data, generating insights, and communicating those insights to the Finding team to guide the project roadmap. In the process, this person will develop a deep understanding of eBay Marketplaces and site functionality, further strengthen their analytic, leadership, and presentation skills, and gain exposure to a wide variety of functional teams within eBay.

Key Responsibilities:

  • Independently execute analysis
  • Become subject-matter experts in the finding experience on eBay
  • Build out fact base through deep and innovative analysis of eBay's large and rich datasets
  • Compile analysis from other Finding Analytics teams to build comprehensive analytical view of the user experience
  • Drive insights from the fact base to improve the user experience
  • Partner with the Finding team to evaluate hypotheses for potential projects to improve the site experience
Provide Overall Finding Analytics Support
  • Work cross-functionally with Information Management & Delivery (data/reporting infrastructure) team to provide ad hoc analytic support for senior management
  • Continue to evaluate existing business reporting and identify opportunities for improvement
  • Work cross-functionally to tie Finding Analytics output in to the work from other teams
Skills required:

Job Requirements:

The role is data and analytically intensive. Successful candidates will offer a strategic perspective, sound business judgment, deep analytical capabilities, and a collaborative working style. They will possess strong intellectual curiosity, and a passion for achieving practical business impact. Skills in problem definition, rigorous analysis, and recommendation development will also be critical. Successful candidates will have exceptional interpersonal skills, initiative and integrity.

  • Exceptional business judgment and quantitative analytic ability.
  • Strong communication skills and experience distilling and presenting complex quantitative analysis.
  • Strong academic profile with an emphasis on quantitative coursework (e.g., degree in Mathematics/Statistics, Computer Science, Economics, Econometrics or Engineering).
  • Expert Excel, Access and PowerPoint skills; experience with database query tools (e.g., SQL); and a basic understanding of data warehouse architecture are required. Proficiency with statistical analysis tools (e.g., SAS, SPSS) is a plus.
  • Experience in web/product analytics is preferred but not required.
Tami Galvan, tgalvan@ebay.com

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KDnuggets : News : 2008 : n05 : item18 < PREVIOUS | NEXT >

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