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As a Fortune 200 financial services company with more than $113.5 billion in owned and managed assets, USAA is on a mission - to facilitate the financial security of our members, the men and women of the U.S. military and their families worldwide. Headquartered on a showcase campus in San Antonio, TX, USAA attributes its long-standing success to its most valuable resource, our 22,000 employees. They are the heart and soul of our member-service culture.

Recently Ranked #1 by Business Week in Customer Service, we are recognized for the superior service we provide to our members, and the exemplary work environment we provide for our employees. Everything that happens at USAA is based on our core values: Service, Loyalty, Honesty, and Integrity. These are the foundations of how we do business with our members, as well as how we treat each other.

USAA is currently seeking a talented Marketing Analyst for our San Antonio, TX location.

As a Marketing Analyst for USAA, you will prepare business-related analyses and research in one or more of the following areas: planning and forecasting, workload/capacity planning, product performance, campaign performance, process performance, financial impact analysis and member behavior analysis. Facilitate the definition of business problems and opportunities; overseeing development of data and analytical requirements. You will collaborate with team members to resolve issues of a moderately complex to complex nature and problem resolution across systems, processes or channels.

Job Duties:

• Analyzes trends, develops algorithms and models, prepares results and presents findings and/or recommendations to identify new opportunities to improve business results, or to explain impact of business initiatives or strategies.
• Must have a mature understanding of the business, its products and processes and applies analytical methodology; providing recommendations to team members in the analysis of data. Partitions the analysis/effort into manageable pieces and applies practical methods of solution, with proper emphasis on the most crucial components.
• Identifies and understands the intended goals of the project/effort or request and applies appropriate methodology to gather information. Serves as a resource to less experienced team members on escalated issues of a routine nature. Resolves issues and navigates obstacles to deliver work product. Considers interdependencies with other efforts.
• Synthesizes the analysis and develops good analytical recommendations. Considers internal and external factors and recommends corresponding adjustments to the data where necessary.

• Bachelor's degree (or equivalent work experience).
• Four or more years of relevant business and/or general analysis experience.
• Advanced knowledge of Microsoft Office tools to include Word, Excel and Access.
• Basic knowledge of statistics or other quantitative techniques or disciplines.
• Working knowledge of relevant data analysis tools.
• Working knowledge of relevant industry data sources.

• Experience with Epiphany or other CRM marketing automation tools.
• Working knowledge of statistical applications (SAS, Minitab, StatPro).
• Experience creating dashboards and behavior models for acquisition and retention purposes.
• Higher education in math, finance, economics or engineering.
• Experience with databases and web tools to retrieve customer information.

USAA also offers a variety of on-site services and conveniences to help you manage your work and personal life, including seven cafeterias, two company stores and three fitness centers.

Relocation assistance is available for this position.

Qualified applicants must successfully complete a pre-employment background and drug screen.

USAA is an Equal Opportunity/Affirmative Action Employer.

_Contact_:
Apply here for USAA Marketing Analyst position (code 6437)