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November 13, 2006 DULLES, Va.--(BUSINESS WIRE)--SER Solutions, Inc., a leading provider of call management and speech analytics solutions, announced today that it has received two U.S. patents for methods and apparatus using speech recognition technology. The first patent 7,076,427 is for audio data monitoring and evaluation; the second patent 7,133,828 is for audio data analysis and data mining.

SER�s inventions use natural speech recognition combined with business rules to analyze customer conversations, literally transforming the spoken word to retrievable data form. The invention enhances call monitoring by automatically evaluating conversations and initiating actionable events. The use of a computer program to automate this process makes it economically feasible to review 100% of recorded calls, not just a select few.

�We are excited that the U.S. Patent Office has validated our claim of innovation in the areas of audio data monitoring and mining,� said Larry Mark, Chief Technology Officer, SER Solutions, Inc. �SER has been always been on the cutting edge of technology. Our engineers invested significant time and effort to develop a system which eliminates the costly and time-consuming manual activities previously required to evaluate calls and extract business intelligence from recorded conversations.�

This patented technology forms the foundation for SER�s speech analytics solution, SERTAINTY�, which performs highly accurate, automated evaluations of all customer interactions. SERTAINTY enables companies to unlock the information stored in call recordings to identify key trends such as an increase or decrease in customer satisfaction levels, competitive mentions, and product receptivity. SERTAINTY also analyzes and scores recorded calls for overall call quality, script adherence, and fraud detection.

"Companies are using speech analytics to provide insight into all aspects of their business. We're also seeing our customers leverage SERTAINTY to differentiate their service offerings and win new business," adds Mark.

The full text of SER�s U.S. Patents 7,076,427 and 7,133,828 are available at www.uspto.gov by doing a search under issued patents.

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