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Siebel Systems Announces General Availability of New Real-Time Predictive Analytics Solutions with Siebel Business Analytics 7.8; Siebel Real-Time Decisions Optimizes Every Customer Interaction at the Moment of Contact

BOSTON--(BUSINESS WIRE)--Oct. 17, 2005--Siebel Systems, Inc. (Nasdaq:SEBL), a leading provider of customer-facing solutions, today unveiled the latest addition to its rapidly expanding Siebel Business Analytics product family. Siebel Real-Time Decisions (RTD) solutions enable organizations to optimize every customer interaction at the moment of contact by combining innovative predictive analytics technology with dynamic business and treatment rules. The Siebel RTD products help organizations reap maximum value from customer interactions in their contact centers, Web sites and other customer-facing channels, by identifying customer needs in real-time and responding with the most relevant offers and messages.

The new Siebel RTD products include prebuilt analytic applications for intelligent offer generation, cross-selling and customer retention management, as well as highly-scalable predictive analytics and real-time decisioning infrastructure products. The Siebel RTD analytic applications are appropriate for any direct-to-customer industry, and industry-specific editions are now available for the communications and media, and financial services industries. With the Siebel RTD analytic applications, organizations can significantly improve performance in critical business areas such as increasing share-of-wallet in financial services, reducing customer churn in telecommunications, and increasing cross-selling and up-selling in B2C companies.

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