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Tom H. C. Anderson and Management Guru Eli Goldratt discuss Cause and Effect Analysis (Post 3 of 5)
(Editor: Eli (Eliyahu) Goldratt is an Israeli physicist who became a business management guru.[1][2] He is the originator of the Optimized Production Technology, the Theory of Constraints (TOC), the Thinking Processes, Drum-Buffer-Rope, Critical Chain Project Management (CCPM) and other TOC derived tools.)
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TA: So why do you think more people aren't using the cause and effect analysis?
EG: Because you think that people are illogical and unpredictable. You really believe that people are unpredictable?
TA: No, no. We believe they are, that's why we use predictive analytics. We're always building models to try to predict certain behaviors.
EG: Thank you. So, if people are predictable, if people are logical - even though you might call their starting assumption illogical, which is just a pre-conceived notion of yours - then you will find out that you can use exactly the same tools.
What I'm trying to do is to try to convince people, "For heaven's sake, why do we use this fantastic technique only for physics and chemistry and maybe biology? Why don't we use it for human based organizations?" And in each book I'm taking another huge field and showing how easily it's working. And it has been used in industry for a long time. Look at how much of TOC is used so successfully in health care today. The same type of results.