New Products, APIs and Enhancements Drive Completely Organic Sales Growth, 95% Retention Rate of Existing Customers and a Doubling of Enterprise Customer Acquisition Over 2009
RESTON, Va.-(BUSINESS WIRE)- Clarabridge, Inc., the leading provider of sentiment and text analytics software implemented by many Global 1000 companies to improve customer experience management (CEM) today announced a 105% year over year organic sales growth for 2010 and a doubling of enterprise customer acquisition over 2009, which was driven in large part by new products, APIs and product enhancements. As a company focused on helping other companies understand and respond to their customers' needs and desires, Clarabridge focused on listening to its own customers, which helped it achieve a 95% retention rate.
"2010 represents an enormous step forward for the company as we entered several new industries including aerospace, consumer packaged goods, automotive, grocery, health care and insurance," said Sid Banerjee, CEO Clarabridge Inc. "Our completely organic sales growth has included new marquis accounts in each of these industries, including some of our newly announced relationships with names such as Nissan, Wendy's, QVC and B/E aerospace. In addition to that, we've continued to innovate upon our now patented technologies to offer customers enterprise class products and a visionary roadmap in which they can strategically invest."
In February of 2010, Clarabridge found itself again in a leadership role with the launch of the industry's first self service, SaaS based sentiment and text analytics product, Clarabridge Professional. The new offering was designed with smaller projects and companies in mind. Users can upload their data and within minutes begin analyzing their unstructured data using a variety of pre-loaded category models. Nearly 800 middle-market organizations used Clarabridge Professional in the short 9 months since its availability. Today, users can still sign up for a trial account of Clarabridge Professional and receive 2,000 free verbatims.
For more information, visit www.clarabridge.com or twitter: @clarabridge.