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Sears: Marketplace Account Manager – Consumer Electronics


Partner directly with Sears Sellers to ensure that their business needs are met on time and in an excellent manner. Develop analysis to track Sellers performance.



Sears At: Sears
Location: Hoffman Estates, IL
Web: www.sears.com


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Job Description:

The Marketplace Account Manager's role is to partner directly with Sears Sellers to ensure that their business needs are met on time and in an excellent manner. The Marketplace Account Manager plays a vital role in the success of Sears Marketplace. They act as the Sellers Advocate within Sears.com by providing Sellers with the necessary tools to maximize their exposure and improve their performance within Sears Marketplace. Once a Seller has enrolled, the Marketplace Account Manager will work with the business development and/or seller support teams to take ownership of the Seller - Sears relationship. They are responsible for the ongoing success of our Sellers.

Responsibilities:
  • Build a strong customer relationship with each Seller.
  • Provide clear communication to Sellers of how best to maximize their opportunity on Sears.com.
  • Develop analysis to track Sellers performance. Create goals and strategies to realize positive growth for each Seller.
  • Provide crucial guidance to Sellers in marketing and listing optimization, search engine optimization, inventory management, shipping and fulfillment strategy, risk management, and other strategic and operational needs to insure operational excellence.

 
Partner with internal teams to maximize Sellers exposure and experience on Sears.com.
  • Work with Marketing and Merchandising to incorporate Sellers promotions into Sears.com promotions.
  • Work with seller support, Operations, & IT to communicate any Seller technical issues and ensure immediate resolution.
  • Communicate to Marketplace Design team needed Seller Portal enhancements based off Seller feedback.
  • Partner with Business Development team to explore gaps within Marketplace assortment and target new prospective Sellers.

 
Skills/Experience Requirements:
  • Bachelor's degree from a four year college or university; or four years related experience and/or training, or equivalent combination of education and experience
  • Strong product and analytical skills
  • Prior e-commerce experience desired
  • Multi-tasking capabilities
  • Demonstrated leadership and decision making skills
  • Proficiency in the use of desktop applications and Windows-based programs
  • Retail math literacy and application of concepts to daily operations
  • Excellent Communicator

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