Software for Audio and Video Mining |
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CallMiner software listens to recorded conversations to uncover trends in agent/customer interactions; enables call centers to automatically classify and score calls by user-defined criteria.
Dragon AudioMining, enables using text keywords and phrases to search audio files.
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Nexidia, provider of phonetic-based, highly scalable, highly accurate rich media audio and video search software, serving the contact center, legal, rich media and government sectors.
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