ClickUp Review 2025: Features, Pricing, Pros & Cons
reviewed
|AuthorUpdated: Jan 3, 2025, 5:18 pm
Our Verdict
Our Verdict
ClickUp is a versatile project management and productivity software designed to help teams and individuals manage tasks, projects, and workflows in one platform. It offers features like task management, customizable workflows, multiple project views (lists, boards, Gantt charts), time tracking, and collaboration tools such as real-time chat and document sharing. ClickUp supports automation to streamline repetitive tasks and integrates with numerous third-party apps, making it adaptable to various industries and team sizes. Its flexibility, comprehensive feature set, and affordability make it a popular choice for enhancing productivity and organization across different types of projects.
Pros
- Highly customizable workflows for any team.
- Multiple views: lists, boards, Gantt charts.
- Extensive integrations with third-party apps.
- Affordable pricing with a free plan.
- Robust collaboration and communication tools.
Cons
- Steep learning curve for new users.
- Occasional performance issues with large projects.
- Overwhelming features for small teams.
- Limited offline functionality.
- Advanced features require paid plans.
What Is ClickUp?
ClickUp is a versatile project management and productivity software designed to help teams and individuals manage tasks, projects, and workflows in one centralized platform. Launched in 2017, ClickUp has quickly gained popularity for its customizable interface and extensive range of features, making it suitable for various industries, including tech, marketing, education, and more.
Key Features
- Task Management: ClickUp allows users to create, assign, and track tasks with multiple levels of subtasks, enabling granular project breakdowns. Tasks can be organized into lists, boards, calendars, and timelines, providing flexibility in how teams view and manage their work.
- Collaboration Tools: The platform supports real-time collaboration with features like comments, mentions, and attachments directly within tasks. Team members can communicate and collaborate seamlessly without switching between multiple tools.
- Customizable Workflows: ClickUp offers customizable statuses, fields, and templates, allowing users to tailor workflows to match their specific needs. This flexibility makes it suitable for diverse teams with unique project management requirements.
- Integrations: ClickUp integrates with a wide range of third-party apps such as Slack, Google Workspace, Zoom, and GitHub, allowing users to connect their existing tools and streamline workflows.
- Reporting and Dashboards: The software provides robust reporting capabilities, including custom dashboards, workload views, and time tracking. This feature helps teams monitor performance, analyze productivity, and manage resources effectively.
- Automation: ClickUp includes automation tools to reduce manual work by automating repetitive tasks, setting up recurring tasks, or triggering actions based on specific conditions.
What Sets ClickUp Apart
ClickUp sets itself apart from its competitors through its extensive customization options, all-in-one platform approach, and a wide range of features designed to cater to various business needs. Unlike many other project management tools, ClickUp offers a high degree of flexibility, allowing users to customize workflows, task statuses, fields, and views to suit specific project requirements. This adaptability makes it suitable for diverse industries, from tech startups to marketing agencies and beyond.
Another key differentiator is ClickUp's comprehensive feature set. The platform combines task and project management, time tracking, document management, goal setting, and automation tools in a single interface. This eliminates the need for multiple tools, simplifying workflow management and reducing costs.
ClickUp also excels in providing robust collaboration tools. Features like real-time chat, comments, and mentions within tasks foster seamless communication and teamwork. Additionally, ClickUp integrates with a wide range of third-party applications, including Slack, Google Workspace, Zoom, and GitHub, making it easy to connect existing tools and streamline workflows.
Lastly, ClickUp’s pricing model is competitive, offering a free plan with substantial functionality and affordable paid plans with advanced features, making it accessible for both small teams and large enterprises looking for a cost-effective solution.
ClickUp Core Features
| Feature | Description | Benefit |
|---|---|---|
| Task Management | Create, assign, and prioritize tasks with subtasks, checklists, and dependencies. | Organize and break down projects into manageable tasks. |
| Project Views | Multiple views like List, Board, Calendar, Gantt Chart, and Timeline. | Provides flexibility in visualizing and managing projects. |
| Custom Workflows | Custom statuses, fields, and templates for tasks and projects. | Tailor workflows to specific team needs and project types. |
| Collaboration Tools | Real-time chat, comments, mentions, and attachments within tasks. | Enhances team communication and collaboration. |
| Time Tracking | Built-in time tracking and timesheets for tasks. | Monitor time spent on tasks for better resource management. |
| Automation | Automate repetitive tasks with custom triggers and actions. | Saves time and reduces manual errors. |
| Document Management | Create, edit, and share documents directly within the platform. | Centralizes documentation and makes collaboration easier. |
| Integrations | Connects with third-party apps like Slack, Google Workspace, Zoom, GitHub, and more. | Seamlessly integrates existing tools into the workflow. |
| Reporting and Analytics | Custom dashboards, workload views, and detailed reporting features. | Provides insights into productivity and project performance. |
| Goal Setting | Set, track, and manage team and individual goals with measurable targets. | Aligns team efforts with organizational objectives. |
| Recurring Tasks | Set up tasks that repeat on a regular schedule. | Automates routine tasks to ensure consistency. |
| Mobile App | Full-featured mobile app for iOS and Android devices. | Allows for task management and collaboration on the go. |
| Templates | Pre-built templates for various use cases like project management, CRM, and more. | Speeds up project setup and ensures standardization. |
| Notifications | Customizable notifications for task updates, mentions, and deadlines. | Keeps team members informed and aligned. |
| Mind Maps | Visualize tasks and projects in a mind map format. | Helps in brainstorming and visual planning. |
| Customizable Dashboards | Create personalized dashboards with widgets for key metrics and project overviews. | Provides quick access to essential information and performance. |
| Multiple Assignees | Assign tasks to multiple team members or entire teams. | Facilitates collaboration and ensures accountability. |
| Goal Tracking | Set, track, and manage goals and objectives with measurable targets and progress indicators. | Helps teams stay focused on strategic priorities. |
| Whiteboards | Visual collaboration tools for brainstorming and planning sessions. | Enhances creative collaboration and idea development. |
| Mind Maps | Create visual representations of tasks and ideas for project planning. | Supports brainstorming and strategic planning activities. |
Project Management Features
Multiple Project Views: Offers various views like List, Board, Calendar, Gantt Chart, and Timeline to visualize project progress and manage tasks flexibly.
Custom Workflows: Allows users to create custom task statuses, fields, and templates to tailor workflows to specific project and team needs.
Task Management: Provides tools for creating, assigning, prioritizing, and managing tasks, including subtasks, checklists, and dependencies.
Time Tracking and Reporting: Built-in time tracking and detailed reporting features to monitor productivity, track time spent on tasks, and generate performance insights.
Collaboration Tools: Includes real-time chat, comments, mentions, and document sharing within tasks to centralize team communication and enhance collaboration.
CRM Features
Customizable Pipelines: Create and manage custom sales pipelines with stages that match your sales process, allowing for easy tracking of leads and opportunities.
Task and Activity Management: Organize and assign tasks related to client management, including follow-ups, meetings, and reminders, ensuring all activities are tracked and completed on time.
Contact and Account Management: Store and manage detailed information about contacts and accounts, including notes, emails, and attachments, to keep all client data centralized and accessible.
Automation: Automate repetitive CRM tasks, such as updating deal stages, sending follow-up emails, or assigning tasks based on specific triggers, to streamline workflows and increase efficiency.
Reporting and Analytics: Generate customizable reports and dashboards to analyze sales performance, track key metrics, and gain insights into customer relationships and sales activities.
ClickUp Pricing and Plans
| Feature | Free | Unlimited | Business | Business Plus | Enterprise |
|---|---|---|---|---|---|
| Monthly Cost (per user) | $0 | $9 | $19 | $29 | Custom Pricing |
| Storage | 100 MB | Unlimited | Unlimited | Unlimited | Unlimited |
| Task Management | ✓ | ✓ | ✓ | ✓ | ✓ |
| Unlimited Integrations | ✗ | ✓ | ✓ | ✓ | ✓ |
| Gantt Charts | ✓ | ✓ | ✓ | ✓ | ✓ |
| Custom Fields | ✓ (Limited) | ✓ | ✓ | ✓ | ✓ |
| Automations | 100 actions per month | Unlimited | Unlimited | Unlimited | Unlimited |
| Dashboards | 1 dashboard | Unlimited | Unlimited | Unlimited | Unlimited |
| Goal Setting and Portfolios | ✓ (Limited) | ✓ | ✓ | ✓ | ✓ |
| Advanced Time Tracking | ✗ | ✓ | ✓ | ✓ | ✓ |
| Reporting and Analytics | Basic | Advanced | Advanced | Advanced | Advanced |
| Teams (Groups) | ✗ | ✓ | ✓ | ✓ | ✓ |
| Custom Permissions | ✗ | ✗ | ✓ | ✓ | ✓ |
| Priority Support | ✗ | ✗ | ✓ | ✓ | ✓ |
| Whiteboards | ✗ | ✓ | ✓ | ✓ | ✓ |
| Advanced Security Features | ✗ | ✗ | ✗ | ✓ | ✓ |
| HIPAA Compliance | ✗ | ✗ | ✗ | ✗ | ✓ |
| Single Sign-On (SSO) | ✗ | ✗ | ✗ | ✗ | ✓ |
| Dedicated Success Manager | ✗ | ✗ | ✗ | ✗ | ✓ |
Featured Partners
1
monday.com
Multiple tiers including free to enterprise
Enterprise grade and GDPR compliant
Support for several third party apps
2
deel
From $49 per month per seat
Knowledge base, 24/7 customer support, setup support
Included
3
Teamwork
Free to enterprise plans
24/7 customer support
Advanced encryption
1
monday sales CRM
On monday.com's Website
Free; $9 per user per month for basic features
14 days
Yes
2
monday sales CRM
On monday.com's Website
Free; $9 per user per month for basic features
14 days
Yes
3
monday sales CRM
On monday.com's Website
Free; $9 per user per month for basic features
14 days
Yes
Security Features
ClickUp provides strong security features to safeguard user data and maintain compliance with industry standards. The platform offers enterprise-level security, including Single Sign-On (SSO) for streamlined user authentication and advanced encryption protocols like AES-256 for data at rest and TLS for data in transit. ClickUp also implements role-based access controls to manage permissions, ensuring that only authorized users have access to specific information. The platform is GDPR compliant and offers features such as HIPAA compliance for sensitive data environments. Additionally, ClickUp is dedicated to maintaining a secure environment by conducting regular security audits, vulnerability assessments, and adhering to best practices in data protection.
Setup and Configuration
Setting up ClickUp is designed to be intuitive, allowing teams to start managing projects quickly. The platform offers a variety of templates for different project types and workflows, or users can create custom setups to fit their specific needs. ClickUp’s user-friendly interface includes drag-and-drop functionality, making it easy to organize tasks, create custom fields, and assign responsibilities. Integrations with numerous third-party applications, such as Slack, Google Workspace, and Zoom, are straightforward, enabling seamless integration into existing workflows. Overall, ClickUp provides a flexible and customizable setup process tailored to the needs of any team.
Customer Support
ClickUp offers extensive customer support to help users maximize the platform’s capabilities. Support is available 24/7 through multiple channels, including live chat, email, and a comprehensive help center with articles, guides, and tutorials. ClickUp also provides on-demand webinars and training resources to assist users in learning the platform’s features. For Business Plus and Enterprise plan users, ClickUp offers priority support and access to a dedicated customer success manager, ensuring that users receive personalized assistance and guidance to optimize their experience and meet their project management goals.
Top ClickUp Project Management Alternatives
| Feature | ClickUp | Monday.com | Teamwork.com |
|---|---|---|---|
| Task Management | ✓ Advanced task management with subtasks, checklists, and dependencies | ✓ Task management with custom workflows and automation | ✓ Task lists, subtasks, and task dependencies |
| Project Views | ✓ Multiple views: List, Board, Calendar, Gantt, Timeline | ✓ Multiple views: List, Kanban, Calendar, Timeline | ✓ Multiple views: List, Board, Calendar, Gantt, Table |
| Custom Workflows | ✓ Highly customizable with custom statuses, fields, and templates | ✓ Customizable workflows with automation | ✓ Custom workflows and task templates |
| Collaboration Tools | ✓ In-task comments, mentions, real-time chat | ✓ In-task comments, mentions, updates | ✓ In-task comments, team collaboration features |
| Time Tracking | ✓ Built-in time tracking and timesheets | ✗ Time tracking through integrations | ✓ Native time tracking and detailed timesheets |
| Automations | ✓ Advanced automation for repetitive tasks | ✓ Automation recipes for workflows | ✓ Workflow automation with triggers and actions |
| Document Management | ✓ Integrated docs and wikis | ✗ Supports file attachments only | ✓ Document management with editing and sharing capabilities |
| Integrations | ✓ Extensive integrations (Slack, Google Workspace, Zoom, etc.) | ✓ Extensive integrations (Slack, Microsoft Teams, Zoom, etc.) | ✓ Integrations with third-party apps and tools |
| Reporting and Analytics | ✓ Custom dashboards, reports, and workload views | ✓ Custom dashboards and reporting | ✓ Advanced reporting, dashboards, and project insights |
| Mobile App | ✓ Full-featured mobile app for iOS and Android | ✓ Full-featured mobile app for iOS and Android | ✓ Mobile app with project management capabilities |
| Security and Compliance | ✓ GDPR and HIPAA compliant, SSO, role-based permissions | ✓ GDPR compliant, SSO, role-based access, ISO/IEC 27001 certified | ✓ GDPR compliant, SSO, two-factor authentication |
| Customer Support | ✓ 24/7 support, live chat, email, help center, webinars | ✓ 24/7 support, live chat, email, extensive knowledge base | ✓ 24/7 support, live chat, email, knowledge base |
| Pricing | Free plan, paid plans starting at $9/user/month | Free plan, Paid plans starting at $10/user/month | Free plan, paid plans starting at $8/user/month |
| User Interface | ✓ Highly customizable, clean, and modern interface | ✓ Intuitive and colorful, easy to navigate | ✓ User-friendly, straightforward interface |
| Templates | ✓ Extensive templates for various use cases | ✓ Various templates for project management, CRM, etc. | ✓ Templates for task and project management |
| Goal Setting and OKRs | ✓ Built-in goal setting and tracking | ✗ Limited goal tracking features | ✓ Goal tracking with milestones and dependencies |
| Advanced Security Features | ✓ Advanced security features including data encryption | ✓ Advanced security features including encryption | ✓ Data encryption and advanced security measures |
| Resource Management | ✓ Workload management and resource allocation | ✗ Limited resource management features | ✓ Resource scheduling and workload management |
| File Storage | ✓ Unlimited storage in paid plans | ✗ Limited storage depending on plan | ✓ File storage based on plan |
Featured Partners
Who Is ClickUp Best For?
Small to Large Teams: ClickUp is ideal for teams of all sizes due to its customizable and scalable features. It offers flexibility in managing tasks, projects, and workflows, making it suitable for startups, small businesses, and large enterprises.
Project Managers and Team Leaders: With robust project management tools like Gantt charts, Kanban boards, timelines, and advanced reporting, ClickUp is excellent for project managers and team leaders who need to plan, execute, and monitor projects efficiently.
Remote and Hybrid Teams: ClickUp's collaboration features, such as real-time chat, task comments, document sharing, and integrations with communication tools like Slack and Zoom, make it a great choice for remote or hybrid teams needing a centralized platform for communication and task management.
Freelancers and Individual Users: The software's flexibility and affordability, including a free plan with substantial functionality, make ClickUp suitable for freelancers and individual users who need a comprehensive tool to manage multiple projects and clients.
Agencies and Consultants: Marketing agencies, consultants, and service-based businesses benefit from ClickUp's client management capabilities, customizable workflows, and automation features, which help streamline client projects and optimize productivity.
Product Development Teams: ClickUp's agile project management features, including sprint planning, backlog management, and custom workflows, are well-suited for product development teams and software developers.
Featured Partners
What Users Are Saying
The overall reviews and ratings for ClickUp software based on real user reviews are overwhelmingly positive, highlighting its versatility, comprehensive feature set, and high degree of customization. Users appreciate ClickUp's ability to consolidate multiple project management and productivity tools into one platform, which simplifies workflows and reduces the need for multiple subscriptions. Many reviews praise its extensive range of features, such as task management, custom workflows, time tracking, and collaboration tools, which cater to various industries and team sizes.
However, some users note a learning curve due to the platform's extensive functionality, suggesting that it may take time to fully understand and utilize all features effectively. A few reviews mention occasional performance issues, such as slower loading times for larger projects or data sets.
Overall, ClickUp is favored for its flexibility, affordability, and continuous updates, which demonstrate the company's commitment to improving user experience. The software is seen as an excellent choice for teams looking for a scalable solution that can adapt to their specific project management needs. Despite some minor criticisms, the majority of users find ClickUp to be a powerful and cost-effective tool that significantly enhances productivity and collaboration.